| This paper is a detailing of the problems encountered within the Department of Veterans Affairs Health and Benefit Administrations. This includes the waitlist scandal that broke in 2014 and the current implementation failure of the Forever GI Bill. I present a summary of public administration theory, literature, and scholarship to demonstrate a grasp of the public administration field. Public administration theory was applied to the VA to better understand and diagnose the underlying problems that presented as well-covered issues. Additionally, I discuss shortcomings within public administration literature and possible future studies of the VA that may assist in the clarification of bureaucratic issues.Keywords:veterans, Department of Veterans Affairs, VA, GI Bill, public administration |