| This study builds upon previous research by Mattoon (2005), who identified six key subject matter experts (SMEs) factors: breadth of knowledge, depth of knowledge, articulation skills, availability, interpersonal skills, and attitude. This research aims to explore the frequency and importance of these factors, as perceived by instructional designers (IDs), and identify any areas where SMEs are lacking. The study collected data through an online survey distributed in relevant Facebook and LinkedIn groups. A total of 126 completed responses were obtained and analyzed using statistical methods such as the Kruskal-Wallis H and Mann-Whitney U tests. The findings revealed that all capability and suitability factors were encountered by IDs in previous knowledge extraction, with Depth of Knowledge being the most frequently observed factor, and Articulation Skills were identified as an area where SMEs struggle to effectively communicate information. IDs considered all the capability and suitability factors to be important for effective knowledge extraction, with Depth of Knowledge receiving the highest importance rating. Interpersonal Skills were perceived as relatively less important, suggesting room for improvement in SMEs' ability to build effective relationships and collaborate. Regarding areas of lacking, SMEs indicated a need for improvement in Depth of Knowledge, highlighting a desire for more experience and expertise in their respective fields. Articulation Skills were identified as a significant gap, indicating a need for SMEs to enhance their communication and presentation abilities. |