| The purpose of this study was to explore in depth, the phases of the process of care dental hygienists provided using teledentistry technology before and during the COVID-19 pandemic. The research design for this study is a qualitative descriptive study utilizing purposive and snowball sampling (IRB-FY2021-268). Participants who met the inclusion criteria, determined by a screening questionnaire, completed the informed consent procedures. During the interviews, data was gathered through one-on-one semi-structured interviews via zoom. Participants anonymity and confidentiality are protected using pseudonyms in conversations and on transcripts. Upon completion of the interview, a transcript was written, and the qualitative data was coded, and then grouped into themes related to the phases of the process of care. The study consisted of 20 participants with various years of career experience as dental hygienists. Participants have utilized teledentistry for at least six months and 90% are currently using teledentistry in the primary place of practice. Three major themes were identified related to oral care provided by dental hygienists using teledentistry: Innovative Approach (subthemes increased access to care and COVID-19), Promoting the Profession (subtheme of Autonomy), and Collaboration in Oral Care. Dental hygienists are utilizing teledentistry in innovative ways to increase access to oral health care and as a means to collaborate with medical professionals to address overall healthcare needs. Limitations in the scope of practice and inconsistency between state regulations create a barrier to the full success of teledentistry utilization by dental hygienists. |